Enterprise Customer Relationship Management
ServiceNow
ServiceNow is the main tool we are specialized in at NowNation. Our experience with ServiceNow started in 2009 and we believe it is the best tool for Enterprise and Government to sustain their digital organization. ServiceNow offers solutions for CRM, CSM, FSM, RSM and a lot more.
Strong Digital Organization is Challenging to say the least.. but Key!
Out dated Solutions
Out dated in house solutions, varying from spreadsheets to self made software or complex tailored apps. Large organizations are using
Large & Unorganized Data Sets
Too much manual work is required with these out dated solutions. Preventing people to focus on tasks which truly matter.
Stakeholders
Existing methods are usually deeply rooted in company workflows. A wide array of stakeholders are impacted by change, resulting to resistance to change.
The tools NowNation offers
ServiceNow
For Enterprise and Government we recommend Halo to manage your digital organization. ServiceNow offers great capabilities
Halo
Halo biedt een uitstekende platform voor klanten in het mid-grote segment. Uitstekend voor out of the box oplossingen die je organisatie naar een hoger niveau tillen.
Servicely
Servicely is een sterke tool voor entree en mid-market. Sterke out of the box oplossingen, schaalbaar en betaalbaar.
Industries of experience
Telecom
Implemented ServiceNow at large local Telecom providers. Making ServiceNow the centralized platform to streamline and enhance service delivery.
Retail
Implementing ServiceNow in the retail industry streamlines operations by automating and enhancing and ultimately boosting efficiency and customer satisfaction.
Finance
Optimizing workflows, enhancing compliance, and improv risk management leading to increased operational efficiency and better service delivery.
Government
We help to revolutionize government institutions by streamlining workflows and enhancing service delivery. By automating processes such as citizen services, compliance management, and IT operations, we reduce administrative burdens and improve efficiency. Helping you to deliver higher quality services to citizens while operating more effectively and efficiently.
Our way of working
Inspiration and assessment
Our goal is for mutual added value when we want to start and implementation. Therefore after getting acquainted we can host an inspiration session to find the added value of ServiceNow for your business.
We believe this is an invaluable opportunity to engage key stakeholders, fostering creativity, alignment, and a shared vision for leveraging the platform to streamline processes, enhance productivity, and drive organizational success.
Development and Implementation
After learning the state of your digital organization and your roadmap. It is important to set clear goals and accordingly start developing and implementing best fit solutions for your business. We build and provide a team to architect, develop, configure and deploy the solution.
Along the way we make sure we remain agile and work on a continuously improving solution. This involves user training, coaching and active change management.
Evaluation and improvement
Evaluating and improving ServiceNow solutions within large organizations requires a comprehensive approach that integrates feedback, metrics, and strategic alignment. Gathering insights from various stakeholders, end-users, IT teams, and business leaders to understand pain points and identify areas for enhancement. Using KPIs like incident resolution times, user satisfaction scores, and platform stability metrics helps in measuring the effectiveness of implementations.
Leveraging continuous improvement methodologies such as agile practices enables refining ServiceNow solutions based on real-world usage and evolving business needs. By fostering a culture of feedback and adaptation, we can optimize your ServiceNow environment to maximize efficiency and service delivery.
Schedule your inspiration session!
Let’s find out together how we can help your organization with ServiceNow